Service rules · sec. 4.19

Prohibited items for delivery

Current version · June 11, 2026

Important: handing over a shipment containing prohibited items to a Courier is a violation of the Terms of Service and entails full civil liability of the Customer, including reimbursement of all expenses and losses of the Courier and third parties. The Courier may refuse delivery and contact law enforcement.
Cash and financial instrumentsProhibited
  • Cash of the Russian Federation (banknotes, coins)Regardless of amount
  • Foreign currency in cash
  • Securities: shares, bonds, promissory notes, checksBoth documentary and electronic form
  • Bank cards issued to third parties
  • Bearer payment documents
Legal basis: Federal Law No. 115-FZ on anti-money laundering; Federal Law No. 173-FZ on currency regulation.
Weapons, ammunition, and explosivesProhibited
  • Firearms of any kind, main parts and componentsIncluding hunting, sporting, and commemorative weapons
  • Cold weapons: knives, brass knuckles, daggers, sabers, and similar items
  • Pneumatic, gas, and traumatic weapons
  • Ammunition, cartridges, casings, primers
  • Explosives and explosive devices of any kind
  • Pyrotechnics above class 1: fireworks, firecrackers, signal rocketsClass 1 pyrotechnics (consumer items, sparklers) allowed in original factory packaging
Legal basis: Federal Law No. 150-FZ on weapons; Criminal Code arts. 222–226.
Narcotics, psychotropic and potent substancesProhibited
  • Narcotic drugs and psychotropic substances (Schedules I–IV)
  • Analogues of narcotic drugs and psychotropic substances
  • Precursors of narcotic drugs (Tables I–III)
  • New potentially dangerous psychoactive substances (NPS)Designer drugs, bath salts, spice, and analogues
  • Prescription medicines without supporting documentationOTC medicines in industrial packaging are allowed
Legal basis: Federal Law No. 3-FZ on narcotic drugs; Criminal Code arts. 228–234.
Hazardous chemical, radioactive, and biological substancesProhibited
  • Poisonous and toxic substances (including pesticides, poisons)
  • Corrosive substances: concentrated acids and alkalisHousehold chemicals in original sealed packaging are allowed
  • Flammable liquids: gasoline, solvents, acetone
  • Compressed and liquefied gases in cylinders (gas cylinders, cartridges)
  • Oxidizing substances and organic peroxides
  • Radioactive and nuclear materials of any activity
  • Pathogenic biological agents, infectious materials
Legal basis: Federal Law No. 116-FZ on industrial safety; Federal Law No. 170-FZ on atomic energy; EAEU technical regulations.
Human biological materialsProhibited
  • Blood, plasma, organs, tissues, and human cells
  • Human remains in any form, including ashes
  • Medical waste classes B and V (potentially and highly hazardous)
Legal basis: Federal Law No. 323-FZ on health protection; Federal Law No. 8-FZ on burial and funeral services.
Living organismsProhibited
  • Animals of any species and size: mammals, birds, reptiles, fish, insects
  • Animal and plant species listed in the Red Book of Russia or CITES
  • Plants, seeds, and planting material without phytosanitary certificatePotted houseplants without exposed soil in limited quantities may be allowed at the Courier's discretion
Legal basis: Federal Law No. 52-FZ on wildlife; Federal Law No. 206-FZ on plant quarantine; CITES.
Counterfeit goods, illegal content, and forged documentsProhibited
  • Counterfeit products using third-party trademarks unlawfullyFake brands, replicas
  • Materials infringing copyright and related rights (pirated copies)
  • Pornographic materials, including print and media
  • Extremist and terrorist materials (included in the federal list)
  • Forged documents: passports, diplomas, IDs, powers of attorney
  • Counterfeit banknotes, excise stamps, and security marks
Legal basis: Criminal Code arts. 171.1, 242, 280, 327; Federal Law No. 114-FZ on countering extremism; Part 4 of the Civil Code.
Perishable goods and special storage conditionsRestricted
  • Perishable food without thermal or cold packagingMeat, fish, dairy, ready meals without insulated container
  • Liquids in open, unsealed, or non-hermetic containers of any volume
  • Products and substances with a strong unpleasant odorPerfume and cosmetics in original sealed packaging are allowed
  • Substances requiring special temperature conditions (cryogenic materials, etc.)
Legal basis: Service operational requirements; EAEU technical regulations on food safety (TR CU 021/2011).
Items requiring specialized transportRestricted
  • Oversized cargo exceeding the permitted parameters of the Order
  • Heavy cargo requiring freight transport with appropriate permits
  • Medical equipment requiring certified medical transport
  • Dangerous goods requiring ADR transport rulesChemical reagents, industrial gas cylinders, etc.
  • Valuables requiring security and collection (jewelry worth over 100,000 ₽)
Legal basis: Federal Law No. 259-FZ on road transport; European ADR agreement on dangerous goods.
Other items restricted or prohibited from circulationProhibited
  • Any items restricted or prohibited from civil circulation in the Russian Federation
  • Items whose movement requires a special permit or license when such is absent
  • Items prohibited for import/export under customs law of Russia and the EAEU Customs Code
  • Contraband or goods imported in violation of customs legislation
Legal basis: Civil Code art. 129; EAEU Customs Code; Federal Law No. 289-FZ on customs regulation.

⚠ Consequences of violation

  • Immediate blocking of the Customer's account without refund
  • Full reimbursement by the Customer of all losses of the Courier, including legal defense costs and administrative or criminal fines
  • Transfer of information and evidence to law enforcement upon request or at the Platform's initiative
  • Platform's recourse claim against the Customer for the full amount of paid compensation
  • Civil, administrative, and criminal liability of the Customer under applicable law of the Russian Federation

This list is part of the Terms of Service (sec. 4.19) · Version dated 11.06.2026